Privacy

What kind of personal information does Bookabus use?

When you request a quote through Bookabus, you will be asked for the relevant information that is needed to get appropriate quotes back from coach companies. When you visit our website, whether it’s to request a quote or simply look around, we can save certain information such as your IP-address, your operating system, browser type, application setting, language preferences and pages shown to you.

Why does Bookabus collect, use and share personal information?

Quotes and bookings: First and foremost we need your personal information to complete your online quote request, communicate submitted quotes back to you and potentially finalise your booking.

Customer Service: We share your information with our customer service so we can response timely and appropriately when needed.

Feedback: We may use your personal information to ask you to participate in market research surveys or ask for feedback on Bookabus and/or coach companies. The feedback will help us improve our website and services.

Marketing activities: We may use your personal information for marketing activities, as per permitted by law. In example: When you request a quote we may send you a newsletter to inform you on special discounts, new features or company updates. You can choose to unsubscribe to this newsletter directly. Dependent on which information you chose to share with us, we may show marketing statements on Bookabus or third-party website including social media sites. We may contact you by phone when we believe this will help the communication regarding the coach hire process or to inquire on potential future desires and requirements.

Fraud detection and prevention: We may use your personal information for detecting and preventing fraud or other illegal or unwanted activities.

Improving our services: Finally we may use your personal information for analytical purposes, general improvement of our services, the user experience, functionality of our services and quality of our partners.

When does Bookabus share your information with third parties?

In certain circumstances, we may share your personal information with third parties.

To reserve your coach or bus: To finalise your reservation we need to forward personal information to the coach company. The information may be your itinerary, name, contact information (address, email-address, phone number), payment information and other specifics of your booking.

External service suppliers: We may use additional external service suppliers to process your quote or booking request. If appropriate we may work with payment service providers to facilitate payments. Furthermore we might work with external advertisement network for analytical purposes and to promote our services on external platforms. These external parties will be bound to confidentiality agreements and will not use your personal information for any other purposes other than described above. Competent authorities: We may share your personal information with governments or investigative authorities if law requires us. We may also share your personal data if it is necessary for the prevention, detection or prosecution of criminal acts.